Heb.net, which has provided broadband to many Island homes over a number of years and was due to end on 31st March 2020 has had a last minute reprieve. Customers have been trying to find replacement internet services since the shutdown was announced. With help from HIE and mobile providers it is believed that many have found new providers but with the current crisis meaning people are reliant on broadband services for family contact and for information HIE have asked Scot.net who host the service to retain Heb.net for a further month.
Commenting Angus B MacNeil MP for Na H-Eileanan an Iar said
“This is a welcome decision and for those who have not yet found a new provider this will be a lifeline during this crisis. It is up to individuals to contact Heb.net through their own account page to ask for the service to be maintained, it will not automatically carry on. If you have not found a new provider contact Heb.net as soon as you can to ensure your service continues.
“I had written to Paul Wheelhouse MP Minister for Energy, Connectivity and the Islands to ask for an extension and am pleased that this is now happening. HIE are to be commended for this turnaround and for all the work they have done in helping people move to other providers.
“Given the current uncertainties it is good to note that there may be further extensions if needed. This will also be a chance to determine what continued demand exists for this service.”