Following complaints about the ATM in Tarbert, Isle of Harris, Na h-Eileanan an Iar SNP MP, Angus MacNeil is writing to the Lloyds Banking Group (Bank of Scotland became part of Lloyds Banking Group in 2009), to request that they make improvements to the service they are providing to islanders and visitors.
Commenting Angus MacNeil MP said:
“It has been brought to my attention that the ATM in Tarbert is regularly out of order, particularly at the height of the tourist season when the ATM runs out of cash due to high demand. The problem is often compounded because the Bank of Scotland in Tarbert is only open 3 days per week and the refilling of the ATM takes longer.
“I also understand that when the ATM breaks down it can take days for an engineer to visit the site and repair the fault.
“The Isle of Harris is a popular and thriving tourist destination and it is simply unacceptable that people are not able to withdraw cash from the ATM. On many occasions the local hotels and shops have had to step into the breach by providing ‘cash back’ which incurs a charge for every transaction.
“This situation is not good enough and Lloyds must take steps to provide a more comprehensive service, I am therefore writing to Lloyds to ask that they make immediate improvements to the current ATM and that they also consider installing a second ATM in Tarbert which will help to meet the demand.”